Contact Us
We're here to help! Whether you have questions about our services, need technical support, or want to provide feedback, our team is ready to assist you.
24/7 Support
Our support team is available around the clock to help you with any issues or questions.
Average response time: < 2 hours
Quick Response
We prioritize quick responses to ensure your gaming experience isn't interrupted.
Priority support for active customers
How to Reach Us
Support Ticket System
The fastest way to get help is through our support ticket system. Log in to your account and create a support ticket for personalized assistance.
Login to Create TicketCommunity Discord
Join our Discord community for real-time chat, community support, and updates. Connect with other gamers and get help from our community moderators.
Join DiscordKnowledge Base
Check our comprehensive knowledge base for tutorials, guides, and frequently asked questions.
Browse Help ArticlesBefore You Contact Us
To help us serve you better, please have the following information ready:
- Your account username or email address
- Server name or service details (if applicable)
- Description of the issue or question
- Any error messages you've encountered
- Steps you've already taken to resolve the issue
Emergency Support
For critical issues affecting your live servers, please mark your support ticket as "High Priority" and include "URGENT" in the subject line. We'll prioritize these requests for immediate attention.
PixelForge